Refund policy
Return & Exchange Policy
At Barefoot Shoes Egypt, our goal is simple:
you receive the right size with full confidence before paying.
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1. Try Before You Pay (At Delivery)
We offer a Try Before You Pay experience on all Cash on Delivery orders.
• You can open your package while the courier is waiting
• You are allowed to try the shoes to check size and fit
• Please try the shoes indoors only to keep them in original condition
If the size is not suitable:
• You can return the order immediately to the courier
• You will not receive the order
• Delivery fees will still be paid
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2. After Accepting the Order
Once you accept the order after trying the shoes:
• The order is considered final
• No returns or exchanges are allowed
This policy ensures fairness and allows us to maintain product quality for all customers.
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3. Important Fit Guidelines (Please Read Before Ordering)
Barefoot shoes are designed differently from regular shoes:
• They have a wide toe box to allow natural toe movement
• They may feel wider in the front by design, not longer
Sizing Rule:
👉 Order your normal size
👉 Check the Size guide
❌ Do NOT size up
If you’re unsure, contact us before ordering and we’ll guide you.
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4. Condition Requirements During Trial
To be eligible for refusal at delivery:
• Shoes must be tried indoors only
• Shoes must remain clean and unused
• Original packaging must be kept intact
The courier has the right to refuse returns if the item shows signs of misuse.
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5. Why This Policy Exists
We’ve designed this system to:
• Give you full confidence before paying
• Reduce sizing mistakes
• Ensure every customer receives a new, unused product
• Keep our prices competitive by minimizing unnecessary returns
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6. Need Help Before Ordering?
We’re here to help you choose the right size:
• Message us on Instagram
• Contact us via Website
We’ll guide you instantly.